Running into issues with Spotify?
All good. We’ve got you covered.
Here are several fixes that are known to work.
Restart The Spotify App
This is the first thing you should try. Close and reopen the Spotify app.
Ensure that you close the app instead of switching to another app, as this may have no effect whatsoever.
Log Out & Log In Again
Log out of Spotify and log back in. See if it stops crashing.
Check Your Sound/Volume Level
If your music appears to be streaming, but you can’t hear it, you may need to check your device’s volume level.
First, try turning up. If that doesn’t work, check to see whether you have headphones or earbuds plugged in. Also check your Bluetooth settings.
If it still doesn’t work, check your volume control within Spotify.
Finally, try some of the other tips on this list.
In a rare instance, your device may be broken. If you exhaust your options and think this might be the case, you’ll either want to contact the manufacturer or the retailer you purchased the device at.
Update The Spotify App
Check to ensure your Spotify app is up to date. If not, update it to the latest working version.
Update Your Device’s OS
Sometimes the latest working version of Spotify will be incompatible with the current iteration of your device’s OS. Or vice versa.
So, see if there’s an update for your device, and if there is, try installing it and try again.
Run Spotify By Itself (Close All Other Apps)
Sometimes, other apps can interfere with Spotify operations. Although it can be a bit of a nuisance, try closing all other apps, run Spotify by itself, and see if it stops crashing.
Delete The App & Reinstall
Try deleting and reinstalling the app. A fresh install can sometimes help with bugs and errors.
Try A Different Internet Connection
Your internet connection could be intermittent. Maybe your device can’t even connect.
There are some tell-tale signs that this is happening:
- You can’t play any music
- All tracks are greyed out
- An error message appears – like “Spotify is offline” or “No internet connection”
If there’s another internet connection nearby, you can simply try connecting to that source and see whether the problem persists.
If you’re at home, and only have access to one connection, you can try:
- Disconnecting and reconnecting to your Wi-Fi
- Restarting your router
- Checking your firewall settings and ensuring Spotify is set as an exception
Also note that depending on the network you’re using (school, office, library, etc.), Spotify may be blocked. If you wish to be able to use it anyway, then you’ll want to speak directly with the network administrator.
If you’re using a data connection, then check with your service provider to ensure your payments are up to date and have enough data to listen to your music on Spotify.
Test A Different Device
There may be issues with your device you’re not aware of (we’ve tried to cover a variety of scenarios in this guide, so be sure to read through for more tips). So, it’s worth trying Spotify on another device to see whether they have the same issues.
Ensure Your Device Meets System Requirements
You may want to check Spotify’s system requirements and ensure your device meets the specifications.
Per Spotify, here are the requirements on various devices:
- iOS – iOS 12 or above
- Android – Android OS 4.1 or above
- Mac – OS X 10.10 or above
- Windows – desktops and laptops running Windows 7 or above
Spotify also requires at least 250MB of available memory to work.
If you are using Spotify with a sound system, TV, or car stereo, you will need to check with the manufacturer to find out whether it supports Spotify and whether it needs to be enabled.
Spotify’s web player works on Chrome, Firefox, Edge, Opera, and Safari.
Spotify can only be accessed via the Spotify app, web player, or authorized apps.
Restart Your Device
I don’t know why but restarting your device can sometimes be a magic cure-all fix.
This is coming from someone who is quite tech savvy and has even serviced laptop and desktop computers.
So, give it a try!
Reinstall Your Device OS
It seems to be the tendency of electronic devices to accumulate a lot of data over time, slow down, and become more error prone.
Reinstalling your device OS should only be done in extreme circumstances, but it can prove helpful in other ways.
Remember to back up all your data before re-installation.
You can also try a factory reset. The procedure will look different depending on your device, but you should be able to Google it. If you go this route, again, you’ll want to back up all your data first.
Repair Your Current Device Or Buy A New One
If you’ve tried everything and have exhausted all alternatives, it may want to see if you can get your current device repaired or buy a new one.
Most retailers will probably recommend you get a new device.
Why Does Spotify Crash In The First Place?
Although we do live in an efficient, technologically advanced world, you’ve got to remember that there are a lot of things that can go wrong in the metaphorical “signal chain.”
But most problems fall under one of two categories: hardware or software.
Hardware refers to issues with your device. The volume may not be turned up, the Bluetooth functionality may not be working, it may not be connecting to the internet, the headphone jack may be broken, and so forth.
If your device is too cold, too hot, or has memory problems, these would also fall under the category of hardware issues.
Software issues include the OS and whether it’s up to date, the app and whether it’s up to date, as well as how other apps interfere (or don’t interfere) with the operation of Spotify.
As has often been said by gear-heads, the more components, or the more steps there are, the more that can possibly go wrong.
Something must be said for the programming side of things as well. Although there are plenty of stable apps that rarely crash (some never seem to crash), most if not all apps are imperfect and sometimes can’t function properly in their environment.
The occasional crash should be forgiven. But if you find that Spotify repeatedly crashes, then there are clearly issues that need to be dealt with. Try going through the steps outlined above.
Is It Normal For Spotify To Crash?
In our experience, it is quite rare. But this is given a normal, stable OS environment and a device that meets system requirements with adequate memory.
These days, many people have jail-broken phones installed with a bootlegged or custom OS. The behavior of apps can become quite unstable and unpredictable in such environments.
The same certainly goes for laptop and desktop computers. As noted, I’ve serviced my fair share of computers before (sometimes for money, sometimes for free), and while I’ve never run into a computer, I couldn’t fix that was running s standard OS, if the OS were bootlegged or custom, there were times I wasn’t able to do anything for my customers.
So, we might not be able to help if you are running a non-standard environment for your device.
How Can I Prevent Spotify From Crashing In The Future?
Let’s say you were able to fix your issue and everything is hunky dory now. Even then, you might still be wondering how you can prevent Spotify from crashing in the future.
This is going to depend a lot on the issue, which needs to be dealt on a case-by-case basis. That said, here are a few tips to help you ensure you can keep Spotify running:
- Install OS updates. Your device should notify you when an update has been released, and these patches generally help keep your device error free.
- Install app updates. App updates sometimes happen independent of OS updates, because they want to push through changes to the interface, bug fixes, and so forth. Be sure to install these. Sometimes app updates are also pushed because of OS updates to ensure compatibility.
- Restart your device occasionally. Might seem like a small thing, but it can make a big difference.
- Use an antivirus or malware app. Slowdown and issues with your device can sometimes be the result of viruses, malware, adware, and so on. It might be worth using an app to check up on the health of your device occasionally.
- Back up your data and do a factory reset. It depends on how long you intend to hold onto your device, but every one to three years, it’s probably worth backing up all your data and doing a factory reset. This can keep your device running fast and reliably.
Spotify Keeps Crashing, Final Thoughts
The above are some of the best solutions and fixes if Spotify keeps crashing for you. We hope you were able to resolve any issues you may have been facing. We know that it can be frustrating when things don’t work as expected, but that doesn’t mean there aren’t fixes and solutions. So, give everything a try and see if you can get Spotify working again.